13. Withdrawals
13.1. You may at any time request a payout from the existing balance of your Account in whole or in part provided that all payments have been confirmed and all amounts deposited, and all other terms and conditions have been met.
13.2. Any expense related to withdrawal requests shall be charged to the receiver. For more information please see our Withdrawal Policy
13.3. Withdrawal requests will be
limited to a minimum of €100 per withdrawal request. Any request lower than this amount will be declined, and the funds will be returned to the player's balance. A player may then place a new withdrawal request in line with this limit.
13.4. Withdrawal requests will be
limited to a maximum of €5,000 per thirty (30) day period. Any
requests exceeding these amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.
13.5. We reserve the right to limit withdrawals to 10 times the player's last deposit amount. Any additional winnings will be removed upon processing the withdrawal.
13.6.
Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. Any requests exceeding this amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.
13.7. We maintain a target of
five (5) working days for the processing of payouts but may not be held liable for a specific period of time in this regard.
13.8. We reserve the right to decline a withdrawal request if verification has not been completed in full. This verification includes verification of your identity, age and location, and phone number. Verification may include requesting a copy of your identification document, utility bill, etc. In addition, we further reserve the right, at our sole discretion, to demand a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.