(2013/10/16 02:22) pat: bonus
(2013/10/16 02:23) Alberto: Hi Pat
(2013/10/16 02:23) Alberto: Thank you for contacting InterCasino Support. My name is Alberto, how may I help you?
(2013/10/16 02:23) pat: hi why is my Balance not available at the live roulette table
(2013/10/16 02:23) Alberto: I will verify that for you
(2013/10/16 02:23) Alberto: May I have your account details please? Username, registered e-mail address would help me locate it.
(2013/10/16 02:24) pat: pstar
(2013/10/16 02:24) pat: (...)@
(2013/10/16 02:25) Alberto: For security reasons would you be so kind to state your date of birth as well as your zip code and Full Name?
(2013/10/16 02:25) pat: Patrick (...)
(2013/10/16 02:25) Alberto: Thank you for confirming
(2013/10/16 02:26) Alberto: I have now verified your account.
(2013/10/16 02:26) Alberto: And I can see that you have locked €100 in the welcome bonus
(2013/10/16 02:27) Alberto: Unfortunately is no possible to play live roulette with this bonus (if funds are locked).
(2013/10/16 02:27) pat: seriously ???
(2013/10/16 02:28) Alberto: Yes. All the relevant information regarding the welcome bonus can be found in the following link:
(2013/10/16 02:28) Alberto:
https://www.intercasino.com/en/promo...and-conditions
(2013/10/16 02:28) pat: All games not listed below will contribute 100% of wagering.
(2013/10/16 02:29) pat: sir, I can not read on the Bonus Terms page something about a restriction for live roulette
(2013/10/16 02:29) Alberto: I will verify that for you
(2013/10/16 02:30) Alberto: Please hold on
(2013/10/16 02:31) Alberto: Thank you for the waiting
(2013/10/16 02:33) Alberto: Thank you for the waiting
(2013/10/16 02:34) pat: ok
(2013/10/16 02:35) Alberto: I can confim that the live roulette does no count for the welcome bonus
(2013/10/16 02:36) Alberto: Since the welcome bonus is a%100 Game Wagering Contribution, all the games that you can see in the terms and conditions does no contribute for this bonus.
(2013/10/16 02:36) Alberto: By checkin the following page:
https://www.intercasino.com/en/promo...and-conditions
(2013/10/16 02:36) Alberto: Correct
(2013/10/16 02:36) pat: so only games counting 100% towards the wagering requierments are allowed to Play with this Bonus ?
(2013/10/16 02:37) Alberto: Correct. And all games that does no count towards the welcome bonus can be found in the list in the General Terms and Conditions link that i Hve provided
(2013/10/16 02:38) Alberto: •For each promotion, wagering requirements will only be counted on games which are compatible with the applicable promotion. All other games are excluded.
(2013/10/16 02:38) pat: okay this is weird
(2013/10/16 02:39) Alberto: This is the way this bonus is set up
(2013/10/16 02:39) pat: okay I could not find anything about that in the Terms
(2013/10/16 02:39) Alberto:
https://www.intercasino.com/en/promo...and-conditions
(2013/10/16 02:39) pat: sir could you please stop spamming me with this link ?
(2013/10/16 02:40) Alberto: I am not spamming, I just provided the link once again, in order for you to see the list of the games that are not compatible for the welkcome bonus (%100 Game Wagering Contribution)
(2013/10/16 02:41) pat: okay so you say that what it is written in the link is not the appleciable Terms ?
(2013/10/16 02:41) Alberto: Yes, the terms and conditions written in the link, are correct
(2013/10/16 02:42) Alberto: All games listed below will not contribute 100% of wagering.
(2013/10/16 02:42) pat: okay could you please copy and paste me the line where it says that all the games listed as games with different percentages do Count 0% instead of the listed percentages in the list ?
(2013/10/16 02:44) Alberto: All games listed below will not contribute 100% of wagering:
(2013/10/16 02:44) Alberto:
70% - Angel’s Touch
(2013/10/16 02:44) Alberto: 55% - Caribbean Stud Poker
(2013/10/16 02:44) Alberto: %50 - Deuces Wild, Frogs 'n Flies, Joker Poker, Just Vegas, Let It Ride Poker, Lost Temple, Red Dog, Serengeti Diamonds, Three Card Poker, Super Jackpot Video Poker
(2013/10/16 02:44) Alberto: 35% - Triple Action Hold’Em Poker – SP
(2013/10/16 02:45) Alberto: 30% - Pai Gow Poker
(2013/10/16 02:45) pat: okay but all These games that do not Count 100% do not even Count the named percentages you said
(2013/10/16 02:46) Alberto: All the mentioned games that are in the terms and conditions do no count for the %1000 bonus
(2013/10/16 02:46) Alberto: Perhaps if there is a %70 bonus, then example the Angel’s Touch game will count towards the promotion
(2013/10/16 02:46) pat: could you please give me the written sentence where i can read this ?
(2013/10/16 02:47) Alberto: •Different games contribute different percentages toward satisfying the wagering requirements:
(2013/10/16 02:47) Alberto: 100% Bonus - All games not listed below will contribute 100% of wagering.
(2013/10/16 02:47) pat: lol
(2013/10/16 02:47) Alberto: And there is the list of the games
(2013/10/16 02:48) Alberto: It is clearly stated in the Terms and Conditins Pat
(2013/10/16 02:48) pat: 40% All American, Casino War, Common Draw Roulette, Jacks or Better, Live Roulette, Rags To Riches I, Reel In The Cash, Vampires vs Werewolves
(2013/10/16 02:48) pat: live roulette should Count 40%
(2013/10/16 02:49) Alberto: Example: In the occasion there is a %40 bonus available, then the live roulette will count towards this bonus
(2013/10/16 02:49) Alberto: Correct
(2013/10/16 02:50) pat: i cannot find anything about this
(2013/10/16 02:50) Alberto: The percentage stated in the terms and conditions is referring to the Game Wagering Contribution Percentages
(2013/10/16 02:50) Alberto: The wagering contribution percentage varies depending on the game you are playing. If you’re playing on a game that contributes 100% to the wagering contribution and you stake 100 units, 100 units will contribute towards the wagering requirement. Using the same example but playing on a game that contributes 50%, 50 units would contribute towards the wagering requirement
(2013/10/16 02:51) pat: live roulette should Count 40%
(2013/10/16 02:52) Alberto: Yes, but does no count for the welcome bonus
(2013/10/16 02:52) pat: yes
(2013/10/16 02:52) pat: and where can i read this
(2013/10/16 02:52) pat: that it does not Count for the welcome bonus
(2013/10/16 02:54) Alberto: Unfortunately I cannot see clearly stated
(2013/10/16 02:54) Alberto: in the Terms and conditions
(2013/10/16 02:54) pat: ok so you are creating new Terms actually ?
(2013/10/16 02:54) Alberto: however I will forward your query to our Promotions Team
(2013/10/16 02:55) Alberto: I will forward your query to our Promotions Team
(2013/10/16 02:55) pat: anyway this is very suspicious if you try to tell me something about Terms that i can not find at your official homepage
(2013/10/16 02:56) Alberto: I'm sorry you feel that way, but not sure what you mean suspicious. As previously mentioned I will forward this matter to our Promotion Team.
(2013/10/16 02:57) pat: ist kinda strange that i hear from you about new Terms that i couldnt actually find at the Terms and conditions page
(2013/10/16 02:58) Alberto: There are stated in the Terms and Conditions page:
(2013/10/16 02:58) Alberto: All games not listed below will contribute 100% of wagering.
(2013/10/16 02:58) pat: i do know exactly what is stated there you please dont have to repeat yourself
(2013/10/16 02:59) pat: I have deposited and claimed the Bonus because I have read exactly what is written at the Bonus Terms and conditions page and I could not find anything there about live roulette being not allowed to Play with the Bonus this is why i wanted to use the bonus
(2013/10/16 03:01) Alberto: Okay, I understand you sir. Hence I have to refer this matter to our Promotion Team, so they can have a look at the Terms and Conditions
(2013/10/16 03:01) Alberto: Sorry, there is no need to be rude
(2013/10/16 03:02) Alberto: I am sorry for that
(2013/10/16 03:02) Alberto: I have forwarded this matter to our Promotions Team
(2013/10/16 03:02) pat: in my opinion there is because i can not Play the game i wanted to Play with my deposit and Bonus and before depositing I could not find anything about a term that does not allow live roulette
(2013/10/16 03:02) Alberto: And they will verify this case as soon as possible during business hours