18.01. 2007
SPIN3 SPINSUPPORT™ GIVES MOBILE GAMBLERS A RAPID RESPONSE, ANYWHERE, ANYTIME
LONDON - Spin3 (
www.spin3.com), the leading wireless casino system provider powered by Microgaming, the world’s largest online gaming software provider, today announced the offering of a new and advanced service option for its clients – SpinSupport™ - optional 24/7 multi-lingual service center, with dedicated chat, email , phone and SMS support. This service will utilize a unique feature – the Call Back button, unique to Spin3 mobile casinos, which allows players to receive an immediate call back from a service representative within minutes. Spin3 clients who decide to take this service option will receive industry-leading customer support services, proven to provide enhanced customer satisfaction and improved business performance.
SpinSupport will be offered in collaboration with BrightMark, a full-service contact center solutions company, housed in an $11 million facility. Erez Figlash, CEO BrightMark commented, “With an in-depth understanding of the unique challenges facing gaming businesses, BrightMark offers a unique blend of marketing- and customer-oriented solutions. Mobile gambling packages, whilst rigorously tested, still need a strong customer service element and Spin3’s SpinSupport through BrightMark, will assure mobile gambling operators of rapid service response via our experienced and dedicated call-center team.”
SpinSupport services through BrightMark include:
- 24/7 Dedicated Customer Support
- International Toll-Free Number Setup
- Integrated Multimedia Contact Management
- Telephone; Email; Web-based chat; SMS
- Native English speakers (UK, South Africa and the US), as well as German, Spanish, French, Russian and more
- Integrated Cross-Media Player Contact History & Archive
- Full Quality Control Monitoring
- Voice & Screen Recording Capabilities
- Outbound, Up-Sell and Survey Campaign Creation & Management
“This year we’ll see a different kind of growth experienced by the mobile gambling industry, as we seek to build greater confidence by offering service level benchmarks,” said Matti Zinder, CEO, Spin3. “Spin3’s collaboration with BrightMark for SpinSupport delivers the most comprehensive and timely support to ease the adoption of mobile gambling solutions around the world.”
Visitors at ICEi at Earl’s Court in London can experience Spin3's mobile casino games and SpinSupport at the Spin3 booth (# 5715), from 23–25 January 2007.
About Spin3 (www.spin3.com)
Spin3 has partnered with Microgaming, the leading developer of online gaming solutions, to provide a complete mobile gaming platform including innovative and dynamic wireless play-for-fun and real casino systems: GameWire™ - real-money mobile casino system, SpinFone™ - networked play-for-prize mobile gaming system and SpinLite™- play-for-fun casino style games.
Spin3 also offers Ki-Bi™ cards – unique electronic, credit-card sized devices that provide an innovative and easy way to deliver mobile gaming content directly to players.